Additional Coverage

For additional protection beyond installation-related issues, ask about our extended coverage options.

National Floors Direct Lifetime Installation Guarantee: Your carpet and/or hard surface flooring are covered by a limited
manufacturer’s warranty. NFD also provides you with a lifetime installation guarantee which will cover all labor and installation for the carpet or hard surface flooring for the lifetime of the limited manufacturer’s warranty. At National Floors Direct, we stand behind our installation workmanship for as long as you own and live in your home. NFD provides this Limited Lifetime Installation Guarantee to the original residential purchaser (“Owner”) for qualifying flooring installations performed by NFD or its authorized installation contractors. If an issue arises due to improper installation of your flooring, NFD will repair or replace the affected area at no cost to Buyer, subject to the terms, conditions, limitations, and exclusions set forth herein. Your warranty covers installation workmanship for carpet, hardwood, engineered wood, luxury vinyl (LVP/LVT), laminate, and tile flooring installations performed by NFD or its authorized contractors. This
Guarantee covers qualifying installation workmanship issues only and does not replace or extend any manufacturer product warranty.
“Lifetime” means for so long as: the limited manufacturer’s warranty is valid, the original purchaser owns and occupies the residence where the flooring was originally installed (there is a one-time option to transfer to a subsequent homeowner within 12 months of installation – this transfer must be reported to NFD within 14 days to take effect); the flooring remains in its original installed location; the account remains paid in full; and the Owner complies with all maintenance, environmental, and warranty conditions. This Guarantee becomes effective only after: substantial completion of the installation; final walkthrough completion; execution of the customer satisfaction checklist; and payment in full under the Flooring Purchase Order. This Guarantee does not cover failures, movement, separation, noise,
squeaking, hollow areas, gapping, cracking, lifting, peaking, buckling, delamination, or other conditions caused in whole or in part by: subfloor movement, subfloor deflection, structural movement, slab cracking, moisture or humidity, hydrostatic pressure, uneven subfloors, improper prior construction, joist movement, settling, environmental conditions, expansion or contraction, or conditions beyond NFD’s control. NFD may deny any claim arising from subfloor conditions, subfloor preparation, or site conditions that did not meet the manufacturer installation requirements, including where recommended corrective work was declined by Owner. Any warranty provided extends only to the conditions of the installation space at the time of completion and does not extend to any conditions not known or under the control of NFD at the time of commencement of the installation or to any defect caused by conditions occurring subsequent to
the completion of the installation. This Guarantee does not cover damage caused by normal wear and tear, damage caused by fire, flooding, and/or other natural disasters or Acts of God, damage caused by negligence, accidents, misuse or abuse, damage caused by vacuum cleaner beater bar or hard heads, carpet caught by vacuum, improper or insufficient cleaning, wear or damage resulting from tears, cuts, snags, pulls, pets, pet urine, insects, burns, pilling, shedding, crushing, matting, construction, remodeling, traffic, damage caused by athletic equipment, damage caused by appliances, damage caused by rolling chairs, furniture and casters, damage caused by cutting from sharp objects, reduction in gloss, scratches or indentation due to sand, pebbles, heel shoes, insufficient protection from furniture, or other abrasives, changes in color due to exposure to sunlight and age, natural expansion and contraction resulting in
separation between boards or damage caused by low or excessive humidity, damage caused by low temperature (below 60 degrees Fahrenheit) or high temperatures (above 85 degrees Fahrenheit). This Guarantee is void if cabinets, islands, walls, fixtures, appliances, heavy objects, or other structures are installed over, through, or in a manner that restricts the flooring’s intended expansion and contraction characteristics. Any repair, modification, removal, adjustment, rip-up, reinstallation, or servicing performed by anyone other than NFD or an NFD-authorized contractor voids this Guarantee as to the affected area. Any construction that takes place in any area that NFD has provided carpet or flooring for, after the completion of the installation, will void any and all installation warranties or guarantees.
Flooring must be maintained within commercially reasonable indoor environmental conditions, including temperature and humidity ranges recommended by the manufacturer. This guarantee is void if your flooring is subjected to: standing water, flooding, pet urine, steam mops, improper cleaners, and or moisture intrusion. This Guarantee applies only to owner-occupied residential installations and does not apply to commercial, rental, investment, or multi-family properties. If NFD determines a covered condition exists, NFD may, at its sole option and discretion: repair, re-install, replace, provide substitute materials, or refund the original contract price allocable to the affected area.
Replacement products may vary in color, texture, shade, pattern, dye lot, or finish from the original installation. The installation crew performing any potential services under the installation warranty will be assigned at NFD’s sole discretion. NFD’s total liability under this Guarantee shall not exceed the amounts actually paid to NFD under the original Flooring Purchase Order for the affected installation area.
NFD shall not be liable for incidental, indirect, special, exemplary, punitive, or consequential damages, including relocation costs, alternative housing, moving/storage expenses, loss of use, lost profits, or damage to other property. Owner must notify NFD promptly upon discovery of any claimed condition and must provide NFD a reasonable opportunity to inspect and address the claimed issue before any third-party repair work is performed. This warranty does not apply to defects or imperfections in the carpet or hard surface flooring. NFD will facilitate evaluation of these concerns through the limited manufacturer’s warranty. If NFD submits a manufacturer’s warranty claim on your behalf, you may be required to complete any documentation or agreements reasonably necessary to evaluate, submit, or process the claim. Except as expressly stated herein, NFD makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. In no event shall NFD be liable for indirect, incidental, special, consequential, or punitive damages.